FAQ

BOOKING

 

WHAT DO I HAVE TO DO TO BOOK?

You will get the best deals if you book directly whit us:

 

Book Now

 

 

I HAVE NOT PAID MY 20% OF THE RESERVATION. DO I HAVE I HAVE MY RESERVATION?

You have up to 48 hours after your confirmation, it will be canceled.

 

FOR RESERVATIONS PAID WITH PAYPAL AND OTHER MEANS

  • Reservations canceled 15 days or more before the arrival date will be paid in full.
  • Reservations will be subject to a 10% withholding of the total amount of the stay.
  • Reservations will be subject to 20% of the total stay.
  • Reservations will be refunded.
PRICES

 

ARE TAXES INCLUDED?

No. Our room rates include breakfast, services but taxes will be added (VAT 16% and ISH 3%).

 

WHAT ARE THE PAYMENT METHODS?

We offer 10% discount with Cash Payment (Mexican Pesos Euros or Dollars) and also accept all credit cards (Visa, Mastercard and American Express).

LOCATION

 

ARE THERE ANY PUBLIC TRANSPORTATION STATIONS NEAR CASA COMTESSE?

Certainly. We are some blocks away from line 9 Metro Stations Chilpancingo and Patriotismo. We are located just in front of Metrobus station “Escandon”.

 

 

See detailed location map

DURING YOUR STAY

 

IS THERE ANY CURFEW OR LIMITED SCHEDULE TO GET IN/OUT CASA COMTESSE?

No, once you get in Casa Comtesse, we give you a set of keys with all the access to the house and you can get in or out whenever you desire.

 

I HAVE A LATE FLIGHT. CAN I LEAVE MY LUGGAGE IN CASA COMTESSE DURING THE DAY?

Once you check out (12:00pm) You can keep your luggage in a safe place at Casa Comtesse, visit the city and come back to pick it up.

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