FAQ

RESERVAS

 

¿QUÉ TENGO QUE HACER PARA RESERVAR?

Obtendrás las mejores ofertas si reservas directamente:   Reserve ahora

 

NO HE PAGADO MI 20% DE LA RESERVACIÓN TODAVÍA. ¿PUEDO CONTAR CON MI RESERVA?

Tienes hasta 48 horas después de tu confirmación, será cancelado.

 

PARA RESERVAS PAGADAS CON PAYPAL Y OTROS MEDIOS

  • Las reservas canceladas 15 días o más antes de la fecha de llegada serán pagadas en su totalidad.
  • Las reservas estarán sujetas a una retención del 10% del importe total de la estancia.
  • Las reservas estarán sujetas a un 20% del total de la estadía.
  • Las reservas serán reembolsadas.
PRICES

 

ARE TAXES INCLUDED?

No. Our room rates include breakfast, services but taxes will be added (VAT 16% and ISH 3%).

 

WHAT ARE THE PAYMENT METHODS?

We offer 10% discount with Cash Payment (Mexican Pesos Euros or Dollars) and also accept all credit cards (Visa, Mastercard and American Express).

LOCATION

 

ARE THERE ANY PUBLIC TRANSPORTATION STATIONS NEAR CASA COMTESSE?

Certainly. We are some blocks away from line 9 Metro Stations Chilpancingo and Patriotismo. We are located just in front of Metrobus station “Escandon”.

 

See detailed location map

DURING YOUR STAY

 

IS THERE ANY CURFEW OR LIMITED SCHEDULE TO GET IN/OUT CASA COMTESSE?

No, once you get in Casa Comtesse, we give you a set of keys with all the access to the house and you can get in or out whenever you desire.

 

I HAVE A LATE FLIGHT. CAN I LEAVE MY LUGGAGE IN CASA COMTESSE DURING THE DAY?

Once you check out (12:00pm) You can keep your luggage in a safe place at Casa Comtesse, visit the city and come back to pick it up.

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